Drive Action, Not Perception
Own complete governance of each member’s preferred actions to improve responses to CAHPS and HOS surveys.
Driving Action by Addressing Members’ Personal Concerns
Actions are measurable. Behavioral Science has proven that when positive health actions promoted by a health plan bring beneficial value, members remember it and the plan is credited in surveys.
HBM’s seamless software workflow supports complete governance of member experience and real time monitoring, thanks to its customizable
Test and Control Group methodology.
Dive down to the member level to formulate the right communication. Create confidence and lead them to helpful actions that will create a Superior Member Experience.