Join our Team

Medorion is an Israel-based impact startup that helps healthcare organizations to improve clinical outcomes, such as increasing cancer screening rates. By combining Artificial Intelligence and Behavioral Science, our SaaS platform models the members’ behavioral profile and predicts the best engagement strategy.

What you’ll do:

On our day-to-day, we work on building a microservice-based AI infrastructure, web interface and constantly studying and integrating new state-of-the-art technologies.

Our team is still modest in size, so you’ll have a crucial part in all the development processes including research, design, implementation, and monitoring.

What you should bring with you:

At least 3 years of Full Stack development experience
At least 3 years of experience developing using Node.js/ Python/ ROR/ C#/ Go/ Java
Experience in Javascript, HTML5, CSS, and familiarity with front-end technologies and frameworks (Angular/React/Vue)
Experience with microservice-based architecture and popular middlewares
Bachelor Degree in Computer Science or Software Engineering or similar from a leading university or college
Independence, high motivation, and good communication skills
passion for working on solutions that have a positive impact on society

It would be nice if you’re also:
– Experienced with TypeScript, Ecma 6, module loaders, Webpack;
– Experienced with Linux-based dev-ops infrastructure like Docker, Kubernetes, etc.
Familiar with Data Science

What you’ll do: 

In our daily environment, we work on building a microservice-based AI infrastructure, web interface, and constantly studying and integrating new state-of-the-art technologies. Our team is still rather small, so you’ll have a crucial part in all the development processes including research, design, implementation, and monitoring.

As the team is constantly growing, there is a high potential to be promoted to a management position.

What you should bring with you:

•  At least 8 years of software development experience
•  At least 4 years of back-end development using Node.js/ Python/ C#/ Go/ Java
• At least 4 years of front-end experience using popular front-end frameworks (Angular/React/Vue) and familiarity with MV* patterns
• At least 4 years of experience with microservice-based architecture and popular middlewares (Redis, Mongo, PubSub)
• Bachelor’s Degree in Computer Science or Software Engineering or similar from a leading university or college
• Experienced with Linux-based dev-ops infrastructure like Docker, Kubernetes, etc.
• Independence, high motivation, and good communication skills
• Passion for working on solutions that have a positive impact on society

It would be nice if:

• You are familiar with Kubernetes Internals
• You have experience with Data Engineering and ETLs
• You are familiar with Data Science

As our team is constantly expanding, there is potential to grow with this position and benefit from a promotion to a managerial position.

What you should bring with you:

• At least 3 years of front-end experience using popular front-end frameworks (Angular/Vue) and familiarity with MV* patterns
• Bachelor’s Degree in Computer Science or Software Engineering or similar from a leading university or college
• Independent and highly motivated with good communication skills
• Passion for working on solutions that have a positive impact on society

Company Overview

MedOrion is an early-stage startup company, striving to improve the health of our communities. Our cutting-edge platform empowers health care organizations to unlock psychological barriers of their members towards important medical procedures such as Cancer Screenings and Medication management.

We have already established partnerships with several Top-10 health insurance companies in
the U.S and are currently managing 1.8 million lives. Our impressive growth within the last 12 months sets the stage for our next big leap: scaling towards becoming a dominant U.S health insurance market player. As part of our growth strategy, this position is based in the US, and will work closely with an international team.

Position Overview

As a Customer Success Manager (CSM), you will own the relationship and success of our customers, which are primarily US health insurance companies – from their initial solution onboarding & implementation phase, through ongoing program execution, measurement, and expansion phases.

You will be responsible for meeting with the customer, determining their strategic needs and ensuring they’re met from initial program installation — which includes content creation and configuration management, to operational execution, along with producing ongoing program reporting of results.
We are looking for a results-oriented, energetic, and highly motivated individual with a genuine curiosity about the customer’s business needs, strong technical or clinical orientation and ability to deliver the MedOrion solution value to our customers. This is an individual contributor role, reporting to the Head of Customer Success.

Key Responsibilities

• Own the relationship with your customers and help ensure their satisfaction.
• Develop and maintain strong relationships at all levels within the customer organization.
• Campaign management, including content creation and management, and campaign execution.
• Responsible for the deployment and on-boarding of the customer
• Monitor usage and engagement level and work together with the client to optimize and demonstrate constant value.
• Analyze customer results to identify insights and opportunities.
• Develop, deliver and execute customer success plans which outline critical success factors and measures for success.
• Increase customer engagement and overall satisfaction.
• Identify and manage potential risks and issues that could impact customer satisfaction.
• Leverage customer interactions to identify opportunities for upselling and expansion.
• Serve as an escalation point for Customer issues to ensure they are resolved quickly.
• Identify opportunities to constantly improve the customer success experience.
• Work with R&D and product teams to constantly improve the product.

Qualifications

• Customer Success experience
  • 3+ Years of experience in Customer Success, Account Management, or Relationship Management
  • Experience working with large and complex enterprise clients or vendors.
  • Strong knowledge and understanding of the US health insurance industry.
• Project management experience
  • Exceptional communication skills
  • Highly organized and detail oriented
  • Strong analytical skills
  • Proactive, driven, and self-motivated
  • Ability to multitask and function in a fast-paced environment.
  • Strong sense of ownership
• Marketing & Call To Action Campaign messaging creation experience
  • Experience with HTML
  • Experience with Facebook Ads
  • Mailgun experience
• Additional Preferred experience:
  • Experience in at least one of these programs is beneficial
    • CAHPS
    • HEDIS
    • Value-based care
    • Quality management
  • Experience or background in Behavioral Science or Behavioral Psychology