MedOrion Blog

How Medorion’s Technology Supports CMS’s Health Equity Priorities

2447

Promoting health equity is a critical mission for the healthcare industry, and CMS’s five health equity priorities provide a roadmap to reduce disparities. These priorities were published in 2022 as part of the overall CMS Framework for Health Equity and will serve as focal points until 2032 at least. We’re proud to say that Medorion’s advanced technology aligns with these goals, leveraging data-driven insights and personalized outreach to bridge gaps in healthcare access, quality, and outcomes. Here’s how. 

 

  1. Comprehensive Data Collection and Analysis

CMS emphasizes the importance of collecting standardized data on demographics and social determinants of health (SDOH) to better understand members’ needs. This is precisely the logic behind Medorion’s platform, which integrates and analyzes diverse data sources, including individual demographic profiles, public indexes, behavioral patterns, and SDOH metrics.

A comprehensive view of each individual helps health plans identify underserved populations and anticipate their needs. It replaces the one-size-fits-all approach that fails to speak to many members due to their unique backgrounds. By including far more data sources and using advanced technology to analyze them, we begin the journey toward approaching many more members effectively to make a difference. 

 

  1. Addressing Intervention Gaps and Disparities

After gathering and analyzing the data, it’s time to identify the areas where members’ backgrounds significantly influence their health decisions. One example is understanding the lack of trust certain groups feel toward providers

Medorion provides behavioral science-based tools to assess the effectiveness of healthcare interventions and operational practices in real-time. We highlight the barriers standing between members and better health, which often relate to current interventions. Our technology takes into consideration the disparities in healthcare perception among various demographic groups and enables healthcare organizations to create strategies for closing gaps in care. 

 

  1. Supporting Healthcare Workforce Capacity

It’s not enough to tell health plans that disparities exist and ask them to develop strategies to reduce them. We must also provide tools that enable these steps, taking into account the already hectic schedules of workers in this field. 

Medorion’s technology empowers health plans with tools to better support underserved communities, turning behavioral science-based insights into automated messaging tailored to each individual’s needs. Automated procedures reduce the burden while significantly boosting results. 

 

  1. Advancing Language Access and Health Literacy

This priority aims to make health information accessible by ensuring clear, tailored communication. In this case, Medorion’s platform enables health plans to deliver personalized messages at scale using automated communication features, using a variety of channels and formats. This unique solution caters to members’ health literacy challenges with easy-to-understand messaging for diverse populations, matching each individual’s language, literacy level, and cultural context. Patients receive communications they can easily understand, improving adherence and outcomes.

 

  1. Enhancing Accessibility to Care

When members cannot access care services, it harms the specific health decision they intend to make and decreases their trust and motivation. Medorion’s technology again provides a creative solution that relies on its communication capabilities. By offering relevant, tailored information based on the identified accessibility barrier, we promote trust and adherence. 

For example, we’ve discussed distance-related barriers in which members struggle to reach health services. Our technology can resolve these issues by informing them about delivery and transportation options that close this gap. This proactive approach allows health plans to intervene early, ensuring members stay connected to necessary services.

CMS’s health equity priorities require innovative solutions, and Medorion is well-positioned to support these goals. From advanced data collection to personalized patient engagement, Medorion’s technology transforms aspirations into measurable outcomes. As the healthcare landscape evolves, Medorion continues to lead the way in building a more equitable future for all.