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How to Govern Your Member Experience

Personal Relevance-Based Health Behavior Management Holds the Key to Both Member Satisfaction and Adherence.

Research shows that members who experience good communications with their health plan and have their personal concerns honored are more satisfied with the level of care – and they’re also more likely to adhere to health recommendations. MedOrion’s HBM AI platform identifies the unique ‘WHY’ behind every member’s healthcare journey, creating truly personalized communication strategies at scale.